DUE TO GCQ GUIDELINES, PLEASE EXPECT POSSIBLE DELAY ON DELIVERIES.

Returns & Exchange

All items sold in our website have gone through quality control procedures. In case of any damage, defective, or wrong item shipped, we will replace the item for you.

  • Kindly send an email to customerservice@therail.com.ph for your return/exchange request within 7 days of order receipt.
  • Return the item/s within 14 days upon receiving an email confirmation from us.
  • If the reason for the return is defective or damaged item/s, we will be shouldering the cost of all shipping fees incurred.
  • If you want to change it due to preference, you will be charged for all shipping/delivery incurred. Customer may exchange an item only ONCE.
  • In case item/s to be exchanged has a higher value than that of the original item/s purchased, the customer will shoulder the additional cost.

 

Refund – All items are non-refundable. No refund will be made for item/s to be exchanged that is of lesser value than the original item/s purchased. Website has the right not to honor the exchange in case item/s has been damaged or worn.

Item/s to be exchanged must be in the exact condition from the time it was purchased: unworn, unused and unwashed with all labels intact.

If returning footwear, please ensure the box is not damaged.

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