How long will my order be processed?

Once your order is placed a standard processing time of up to 3 business days is required before the order is shipped out.


How will I know if my order has been accepted?

Once you send proof of payment to, you will receive e-mails about your order. Below are the kind of e-mails that you might receive:

Order Confirmation – This e-mail confirms that we have received your order. This order confirmation acts as an invoice and includes your order number and all relevant details.

Shipment Confirmation – This e-mail confirms that your order has been shipped.

Note: The Rail explicitly reserves the right not to accept your order and to cancel the Purchase.


How long will my order arrive?

All orders within the Metro Manila area will take 5-7 business days to arrive. All orders outside the Metro Manila area will take 9-12 business days to arrive. For the health and safety of our community, our warehouse will be operating with a skeletal workforce. Please expect delays with shipping. 


How much does shipping cost?

Shipping fees will depend on the weight and sizes of the orders. Fees will be computed upon checkout.


What should I do if I don't receive my order within the expected delivery time?

Please reach out to us through